Frequently Asked Questions

The site is owned and operated by Drs. Sara Rachel Chant and Zachary Ernst. Sara is the owner of Nobledane — a very small kennel that breeds and shows champion Great Danes.

No. Nobledane breeds and shows Great Danes — it has nothing to do with veterinary care, reviews, or how this site operates. Neither Sara nor Zachary has any financial stake in any veterinarian, clinic, or veterinary business, and neither takes money from one. If that ever changed, we'd disclose it here.

We don't. There are no advertisements, deals with veterinarians, corporations, private equity, etc. There are no fees for joining us or using the site. We don't sell any data to anyone. There are no “premium” memberships or “sponsored” listings. No money changes hands, period.

We get this information from a variety of sources including various open-source datasets, state licensing data, and our own crawler that looks for missing and updated information 24/7. And we have also paid a couple of sources to get business information, too.

But most importantly, we get information from you. We know the site is missing a lot of information, and it definitely has some mistakes. When you click “Report a problem” or “Suggest an edit”, we will verify that information as quickly as possible (usually within a few hours) and make the updates. This helps other pet owners, and your contribution is appreciated!

We've done the best we can to collect tens of thousands of clinics and many veterinarians, but we can't always get this information ourselves. Some websites block us from extracting their information, and others are either not readable or they're unreachable. State licensing information is inconsistent and not always up to date, either.

But you can help! If you take a few moments to enter some information about a missing clinic or veterinarian by clicking on “Why is my vet/clinic not listed?” on the search results page, we'll get it added ASAP — usually within a few hours.

Not much. You definitely do not need to provide all the information. A website address, a physical address, and/or the name of the clinic or veterinarian is usually good enough. We'll take it from there and try to fill out the rest of the information ourselves. The important thing is to alert us to a missing entry.

See our section on Takedown Requests. We do not take down reviews merely because they're negative, but there are several other grounds for these requests.

We wish this weren't necessary, but without this step, we'll be inundated with bots leaving advertisements and God-knows-what-else.

Yes. You can go back and edit or delete any review you've written, any time. There's no waiting period and no approval needed — it's your account and your review.

We offer no opinions about them. We will say this, however: We try to differentiate ourselves by promising to have no financial or other business interest in the reviews. We do not believe it is possible to remain unbiased if you're taking money from someone.

Almost nothing. We will send you a notification if there's an issue or dispute about a review, for example. We might send a mass email if there's a big change to the site. But we don't spam you, sell your email address, track you, advertise, sell anything to data brokers, etc.

No. That's against their Terms of Service, and we don't know that those reviews would meet our community guidelines.