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Did the clinic provide timely, attentive, and appropriate care for your pet throughout their visit or hospitalization?

Did the clinic appear to have the equipment, staffing, and resources necessary to provide the services it advertised?

Were the clinic's staff knowledgeable, compassionate, responsive, and professional toward you and your pet?

Were you kept informed about your pet's condition, treatment, and progress, and were your questions and concerns addressed promptly?

Was the clinic transparent about its services, charges, policies, and any problems or complications that occurred during your pet's care?